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Sales & Service Training
A well trained, motivated staff can make the difference between success and failure. We are what we repeatedly do. Excellence then, is not an act but a habit. Are you satisfied with the habits of your employees? Transform staff habits into results-driven habits. Proper habits grow from obtaining knowledge, attitude and skills. Knowledge is understanding what, how, and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is desiring to transform our knowledge into skills and ultimately into a habit. In order for your corporate value of Excellence to exist, you must establish a specific ongoing process to transmit knowledge and, in turn, improve employee's skills. Our trend-setting programs are highly interactive to keep the interest of your employees. It's proven that retention escalates if a person can use all of their senses during the learning process. We incorporate all five and make it fun! We believe that sales and great customer service skills incorporate the following: Build Customer Rapport How to Communicate with Customers Handling Problems and Complaints Dealing with Difficult Customers How to be a Customer Service Superstar Improving Communications in the Workplace Projecting a Professional Image SALES Building Customer Rapport and Good Will How to Communicate with Customers What Makes You Better and Different than Your Competition How to Match the Appropriate Product or Service with Your Customer Customer Concerns and Objections are Your Best Friend Moving Your Customer to a Buying Decision Management Building the Team Developing Effective Communication Skills Knowing the Manager's Role in Training and Development Maintaining Employee Motivation Using these models, we can design a custom training package to fit perfectly with your organisation. [back] |
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