Successful Supervisory Management Negotiation Skills for Managers Recruitment & Selection Time & Priority Management The Managers Development Programme Effective Management & Leadership Styles     CourSes Understanding behaviour (Communication at work) One of the most difficult aspects of management is working effectively with people, and everything a manger achieves depends on working effectively with the people around them. We have all experienced times when the behaviour of other people at work seems unusual, we may know people entirely committed to their job despite being under great stress, alternatively you may know someone who is completely demotivated despite being very well paid. Managers have to understand the issues that lead people to respond differently to similar incentives or conditions of work. You may already be giving explanations in your head, such as people having different drivers and motivators etc. This session looks at behaviour in the workplace and gives various explanations of this behaviour before examining how people construct their own understanding of particular situations, projects and relationships. We then go on to look at 4 key themes that relate to communication at work, looking first at the different channels normally used, before considering communication in a more abstract way. Along with these and the 2 remaining themes, drawn together we look at the factors in effective communication. Some topics in the session are:    Understanding behaviour at work  The individual in charge  Common mistakes  Communication channels  Communication processes  Effective communication Managers will leave with a great deal after this session, undoubtedly looking forward to the next. Delegates will recognise some of the assumptions behind their own behaviour and demonstrate an enhanced perception of how others behave and how others have differing perceptions about them. Managers will be able to define the social pressures and constraints that impact on behaviour at work. Also, as a result of the communication element of this session, managers will learn how to analyse their communication interactions with others, appreciate how organisational conditions influence communication, and be able to develop a strategy for improving communication effectiveness. This is an ideal course for every people manager, giving an insight into behaviour at work and how to communicate with that behaviour effectively is an essential tool for the manager in today’s business climate. [back]

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