Successful Supervisory Management

This intensive two day course will enable supervisory managers to develop the key planning, organisational and management skills in order to confidently deliver business objectives.

Course Overview

What are Your Roles and Responsibilities as a Supervisor?
Where the role fits in
The expectations of your manager and team
The qualities needed for success
Planning and Performance Management
Setting goals and achieving objectives
Deciding on priorities, setting and communicating plans
Measuring and managing performance
Time Management to Improve Efficiency
Organising your time and the time of others
Implementing plans within time lines
Delegating within clear parameters
Effective Leadership Skills for Supervisors
Analysing your strengths and weaknesses
Identifying your most effective leadership style
Selecting your leadership style
Solving Problems and Making Effective Decisions
Analysing the situation
Using appropriate information to make decisions
Participative problem solving
Communicating in Difficult Situations
Communicating difficult messages
Dealing with 'difficult people'
Communicating assertively and confidently
Giving feedback positively even in a negative situation
Using meetings as a communication tool
Personal Development
Formulating an action plan

Objectives
By the end of this course you will be able to:
Define the roles and responsibilities of a supervisor/team leader.
Set clear goals and objectives.
Develop and plan tasks and projects to deliver against goals.
Effectively manage and prioritise your time.
Recognise your strengths and weaknesses and your preferred leadership style.
Make confident decisions and resolve problems.
Manage difficult situations and communicate difficult messages.
Work effectively with your team, managing its performance.

Designed For
Supervisors who are looking to improve their managerial skills. Ideal for supervisory managers who either are newly appointed or have experience but limited training.