Motivating and Managing Performance

Motivating and managing people to achieve their best and dealing with poor performance are essential skills for today's successful managers and are also critical to the future success of all organisations. This interactive and popular course covers the motivational and performance-management skills that inspire staff to excel at work.

Course Overview

Performance Management - How it Benefits Individuals and the Organisation
The cost of poor people management
The benefits of effective performance management to the individual and the organisation
Common barriers to good performance management
Setting Objectives and Clear Expectations
Creating and communicating performance standards - ensuring common understanding
Identifying the cascade of objectives within business
Setting SMART organisational, team and individual objectives
The benefits of a competency framework
Reviewing and Improving Performance
Monitoring performance
Giving feedback on a regular basis to improve individuals' daily performance
Encouraging self-appraisal and review
Communicating clearly - structuring the review meeting
Reviewing performance versus objectives
Improving poor performance through feedback
Developing Individuals
The link between motivation and performance
Identifying and filling skills gaps
Identifying possible development solutions
Identifying when coaching and mentoring is appropriate
Creating learning and development plans
Providing support and encouragement
Personal Development
Formulating an action plan

Objectives
By the end of this course you will be able to:
Identify appropriate performance standards and competencies.
Define and communicate clear performance goals.
Monitor and measure performance.
Hold clear, concise and impacting performance review discussions.
Develop individual development plans.
Identify and satisfy skills gaps.
Provide constructive feedback to improve individual performance.

Designed For
Managers, team leaders and supervisors who are responsible for the management and development of individuals.