Conducting Successful Appraisals

This two day course will identify the benefits of appraisal, the key skills required and how to assess its effectiveness. Role play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to bring examples from their place of work.

Course Overview

The Importance of Staff Appraisal
The purpose of reviewing performance
Motivating and developing staff
Defining aims, purpose, objectives in order to improve performance
Building skills essential to your business
Getting balanced and honest feedback on performance
Effective Planning for the Appraisal
Gathering the information you need: drafting an appraisal plan
Utilising the organisation's competencies for staff appraisal and development
The importance of fairness and equality in the application of the system
Setting up an appraisal
The Skills of Appraisal Interviewing
Establishing open and honest communication
Using questioning and listening skills to invite self appraisal
Planning and conducting a structured, balanced and participative discussion
Reviewing current compared to previous performance
Completing the appraisal document
Using positive and action-promoting language
Managing the Performance
Using evidence and measures for managing performance
Identifying areas of concern
Addressing poor performers whilst maintaining commitment to continuous improvement
Setting SMART objectives
Adopting an Assertive and Confident Appraisal Technique
Interpersonal skills within the appraisal interview
Inspiring confidence in the appraisee
Overcoming resistance and handling uncooperative individuals
Approaching appraisals with confidence
The Follow-up Process
Gaining commitment to training requirements and a personal development plan
Setting future dates linked to short, medium and long-term objectives
Personal Development
Formulating an action plan

Objectives
By the end of this course you will be able to:
Understand the purpose of the appraisal process and your role and responsibilities as appraiser.
Understand how appraisals can maintain and develop high performance to get the most from your team.
Use a systematic approach when planning, preparing and structuring a review.
Remain fair and consistent, avoiding bias.
Achieve honest and open communications.
Learn how to listen and give clear and specific feedback.
Define areas for appraisee development and set clear objectives.
Understand the need for clear, realistic objectives.
Tackle performance problems and sensitive issues effectively.
Conduct appraisals in a confident and professional manner.

Designed For
Individuals who carry out staff appraisals and are looking to build their confidence and effectiveness in this essential skill.
The course is suited to those who are new to appraisals or have limited experience in this area.