Coaching Skills for Managers

This course provides guidance on the planning and delivery of coaching and its application and effectiveness within a variety of workplace environments. Delegates benefit from practice and feedback that is geared to develop skills and build confidence in a supportive environment.

Course Overview

Coaching - Bringing Out the Best in Others
Coaching concepts and definitions as a powerful management tool
Identifying situations where coaching is appropriate
Coaching with Structure
Defining the needs: the coaching plan - what you must include
Controlling and optimising expectations
Enhancing your plan for future sessions
Adapting Your Coaching Style - Communication Skills
Learning styles - how to adapt accurately and effectively
Building rapport, trust and confidence to enhance effectiveness of coaching
Maintaining commitment through difficult periods
Conveying and selling ideas
Motivation - a needs analysis
Creating ambience and dynamism
Coaching and Feedback
Programmed learning - step-by-step task learning
Feedback techniques for programmed learning
Hearing and effective 'listening' - constructive and objective criticism
Coaching Difficult People in Difficult Situations
Identifying silent conflict and promoting open spaces
Handling objections and obstacles
Persuasive and assertive body language to promote learning
Fine-tuning feedback functions using empathy and responsive assertion techniques
Overcoming negative attitudes with creative solutions
Making Skilled Intervention
Selective perception - developing objective observation skills
Improving the learner's problem-solving skills to encourage self-management
Identifying 'hands-off' management opportunities
Risk analysis - when and when not to intervene
Reviewing and Measuring the Success of Your Coaching
Monitoring the success of your coaching - evaluating the impact on actual performance
Remaining objective through periods of excitement and doubt
Personal Development
Action plans for on-going development

Objectives
By the end of this course you will be able to:
Understand the coaching process and the application of coaching skills in a variety of different working situations.
Use coaching to bring out the best in others.
Recognise and remove the obstacles to successful coaching.
Use a model to plan, prepare and structure a coaching session that will best fit the ethos, culture and nature of those to be coached.
Improve your ability to give feedback to encourage individuals to embrace your attempts at performance improvement.
Confidently identify coaching and development needs and implement appropriate solutions.
Measure the effectiveness and impact of your coaching.
Bring out the best in others by developing your skills.

Designed For
Managers and supervisors who are responsible for developing people in job-related skills within the workplace, in order to unlock their potential.